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Our Customer Reviews

We at AL Security take pride in our outstanding customer service for you. But better than us telling you how good we are,
take it from happy customers. Please read what others think of us and our service.

  • Sarah S., Tullibody – fit new gearbox

    Completed email enquiry and got a really quick response a couple hours later on a Saturday afternoon….. quote swiftly followed after a brief description of what I needed and a date and time agreed for the repair. Jamie turned up on the Monday evening as arranged and fitted the part quickly and efficiently….no nonsense friendly service….. wouldn’t hesitate to use again and will recommend.

    13/11/2017
  • Brian

    Excellent service. Exceeded expectations. The 24/7 service and price mean Alba-Locks will retain my custom and I have already recommended their services due to the great value they provide.

    (Friday, December 11 15 03:04 pm GMT)
  • Ellen

    Excellent service was out to us within the hour and done more than was asked. We were extremely grateful and also good price!!

    (Sunday, September 06 15 07:37 pm BST)
  • Chas Macintosh

    Jamie phoned back very quickly after making enquiry via the website. He turned up at the agreed time and examined the problem. My front door would no longer open – the lock had developed a fault.

    Jamie went to great lengths to establish if the lock could be repaired, but discovered that it was obsolete. On exhausing all other options, he suggested a new lock which he fitted same day. Price
    was much lower than expected. He also fixed a stuck conservatory door while he was here. He even tried to wotk quietly on his first visit because my wife had been on night shift and was sleeping!
    Very considerate, good work. Would certainly recommend.

    (Friday, July 17 15 11:09 am BST)
  • Brian Friel

    On phoning Alba Locks, Jamie turned up in minutes to help with a new set of door handles I was trying to fit. He fixed the issue I was having as well as made a few alterations to the door to help it
    operate better. Price was very reasonable with an efficient friendly service.

    (Tuesday, June 16 15 09:23 am BST)
  • Fiona Lees

    A pleasure to do business with

    (Tuesday, May 26 15 12:32 pm BST)
  • R. Hughes

    Superb service. Contacted Alba in the morning and Jamie arrived the same afternoon to fix locks on two 15 year old security doors. Knowledgeable and efficient – he showed me what the problem was and
    quickly fixed it with replacement springs. Doors now working normally again. Thanks for your speedy and efficient service. Will certainly call on you again and happy to recommend you to anyone having
    a problem with doors and locks.

    (Tuesday, May 19 15 05:51 pm BST)
  • Jackie Coady

    Very professional service, excellent from start to finish. Would highly recommend.

    (Thursday, May 14 15 12:06 pm BST)
  • Marie Short

    Extremely pleased with Jamie’s technical expertise and his costs. He was very personable, honest and happy to discuss options. Wouldn’t hesitate to recommend him.

    (Wednesday, April 22 15 01:11 pm BST)
  • Fiona Miller

    Jamie at Alba Locks provided a professional and friendly service. Would definitely recommend him to others.

    (Sunday, April 19 15 10:44 pm BST)
  • Tracey Inglis

    So pleased with the work this morning. Nice professional manner too which is a bonus in this day.

    (Friday, April 17 15 11:55 am BST)
  • James Clark

    Had my locks chenged and service was fantastic. On time, efficient, and friendly, Jamie completed the job to a very high standard. Would highly recommend to anyone.

    (Monday, April 06 15 11:41 am BST)
  • Julie Taylor

    Excellent service. Professional, thorough, responsive, secure. Highly recommended.

    (Friday, March 27 15 04:29 pm GMT)
  • Iain Taylor

    Excellent very prompt professional service

    (Monday, February 23 15 12:02 pm GMT)
  • Neil Forsyth

    Very satisfied with professional job done.

    (Tuesday, February 10 15 12:51 pm GMT)
  • Ray Hannan

    Arrived on time, great service. No hard sell. More than satisfied with price of job. Would definitely call Alba Locks if I have another problem. I’ve added their number to my mobile in case of
    emergencies.

    Ray Hannan
  • Charlotte McCool

    Friendly service, took time to explain best security solutions for my home without the usual hard sell. Was very flexible fitting new locks on a Sunday, would use in future and highly recommend

    (Friday, January 30 15 09:18 pm GMT)
  • Steven Wilson

    Excellent local professional service. Rapid response to fix broken front door lock. Prices are great as well – no call out fee! Would happily recommend Jamie to others

    (Thursday, January 29 15 09:53 pm GMT)
  • Karen Payton

    Professional service. Prompt response to email inquiry, appointment arranged at my convenience. Happy with service and would recommend to others.

    (Monday, January 12 15 12:23 pm GMT)
  • Stuart McCusker

    Great guy – great job. We called him at 8.30pm on a wet, windy and dark Friday night and Jamie arrived within 15 minutes.
    Carried out the job carefully, with knowledge of his craft and at a good price.

    (Tuesday, January 06 15 11:14 am GMT)
  • Mr Whitefield, Springkerse Industrial Estate

    Very relieved. We had a problem with a new set of keys not working but Alba got here within half an hour and got us into the office and fitted a new lock. Very reasonable price too.

    (Monday, January 05 15 10:00 am GMT)
  • Kirsty Gillies

    Brilliant service. Professional, speedy and friendly. I can’t recommend Jamie enough!

    (Wednesday, October 15 14 12:53 pm BST)
  • katie arthur

    Jamie arrived within 10 minutes of my phone call at 8.30am on a very cold Saturday morning! He fixed the problem very quickly. Very pleased with the service provided and would definitely recommend
    and use again 🙂

    (Monday, October 13 14 03:22 pm BST)
  • Claire Samani

    Dear Jamie, thank you for your excellent, professional service gaining access to my flat following problems with the lock. I have no hesitation in recommending you & would definitely use you
    again. Kind regards, Claire Samani

    (Tuesday, October 07 14 02:42 pm BST)
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